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May 22, 2019

Streamlining the Subpoena Records Process

Whether your case requires retrieval of private medical records, social media records or public records, the retrieval process can be time-consuming and labor-intensive. When a subpoena is required to retrieve information, the process can seem overwhelming.

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April 25, 2019

Considerations for Litigators and Paralegals: HITECH Medical Record Retrieval

Even if one were to set aside compliance, security and privacy regulations, record retrieval is a time-consuming and tedious task. Litigation and claims professionals already are often overworked and stretched just focusing on their responsibilities required to adjudicate claims effectively without adding the time and tedium of requesting records. In requesting records the saying “Time is Money” has never been more meaningful.

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April 10, 2019

Choosing a Record Retrieval Company: Four Hidden Agendas to Look Out For

Record retrieval is an important and time sensitive process. It is critical that you have the utmost confidence that your record retrieval partner is functioning in a neutral environment with privacy and integrity as a priority. You want to ensure that the company performing data collection doesn’t have hidden agendas that could be prejudicial or detrimental to service, quality, your case or to the claimant. . When researching potential options for a records retrieval partner, here are four hidden agendas to be aware of:

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August 17, 2016

How Much Time and Money is Record Retrieval Costing Your Company?

Having an understanding of where your time is going is just as essential as understanding where your money is going. The CLM Advisors recently completed the largest survey in the industry with the intention of finding out exactly how much time (and thereby money) was going into the clerical task of record retrieval.

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August 20, 2015

You Can Serve: Record Subpoenas for Claim Files


In the July 2015 Edition of Claims Magazine, Fig Gungor published a column "You've Been Served: How to Process Subpoenas for Claims Files" advising claims professionals how to best respond to record subpoenas. 

Using a subpoena to gather records or information is a very powerful process that will demand the attention of the custodian. The piece was full of sound advice, discussed the pros & cons of establishing a formalized system to manage workflow as well as practical steps necessary to comply with the court order.

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