Record retrieval is an important and time sensitive process. It is critical that you have the utmost confidence that your record retrieval partner is functioning in a neutral environment with privacy and integrity as a priority. You want to ensure that the company performing data collection doesn’t have hidden agendas that could be prejudicial or detrimental to service, quality, your case or to the claimant. . When researching potential options for a records retrieval partner, here are four hidden agendas to be aware of:

It’s impossible to avoid the world of social media today and it’s impact on legal proceedings is significant. In fact, over 90% of litigators consider it a best practice to use web and social media content as evidence or research for a case. According to Pew Research Center, the median American uses three social media platforms. Facebook and Youtube dominate the charts, with nearly three-quarters of U.S. adults using Youtube and roughly two-thirds of U.S. adults reported as being Facebook users Other platforms including Instagram, Twitter, Snapchat, Linkedin and Pinterest follow closely behind. While these are the platforms making headlines, there are many others that may not garner the same quantity of users but should not be dismissed when collecting records that could help confirm or dispute case facts.

Having an understanding of where your time is going is just as essential as understanding where your money is going. The CLM Advisors recently completed the largest survey in the industry with the intention of finding out exactly how much time (and thereby money) was going into the clerical task of record retrieval.