Frequently Asked Questions about Record Retrieval

At T-Scan, we leave no stone unturned to help you do your job better. Our account specialists are the most knowledgeable in their field and available to you at a moment’s notice — which eases the load on your law firm and allows you to get more done in less time.

This is a place where you can find answers to common record retrieval questions, but if you don't find an answer here, contact your account specialist.

How do I submit a request for documents?

Simply contact your account specialist directly by email, fax or letter or by clicking here: Order Records.  If you are sending your order by fax or letter, please alert your account specialist to ensure that your request is processed immediately upon receipt.

If you don’t already have a dedicated account specialist, contact us at, or call us toll-free at 800.285.1507 and we’ll make all the arrangements.

What is the turnaround time?

We do everything in our power to retrieve your records as quickly as possible, and approximately 80 percent of requests are returned to us within 3 to 4 weeks.

What areas does T‑Scan serve?

T‑Scan prides itself on our ability to gather records from around the world, across the country, or down the block.

Does T‑Scan charge cancellation fees?

We absolutely do not. We will never charge a fee for canceling a request. If a request is cancelled, the only charges your firm will incur are for prepayments, if any, sent to the provider and for any work completed on your behalf prior to cancellation.

Who can access electronic files?

Our secure servers keep unwanted eyes out. Your firm is assigned a login identity and a password, allowing you to access the site at any time, from anywhere in the world.

Does T-Scan Direct Bill?

T-Scan has direct billing agreements with several insurance lines and companies. If you would like to know if your client may be direct billed, please contact us at, or call us toll-free at 800.285.1507.

How Can We Assist You?

We do not share your information with anyone. Review our Privacy Policy.