As I write this, I am staring at a jar of pickles; a large jar of dill pickles, tasty dill pickles.

Medical record retrieval is an important, time-consuming task fraught with potential pitfalls, delays, and errors. Entrusting a record retrieval service to gather mission-critical documents during claims or litigation adjudication can be a challenging task. Choosing the wrong service may result in overspending, lost time, and claims resolution delays – delays that negatively impacts your relationship with your client.

Medical record retrieval is not an insignificant cost when settling personal injury litigation. The good news is that T-Scan’s HITECH Directive Program successfully mitigates costs associated with medical record retrieval.

 A thorough assessment of where your time is going is the first step in improving your overall productivity. Unfortunately, the vast majority of insurers do not track the amount of time that their adjusters spend retrieving records during the claims process. And more often than not, the claims require some sort of protected records retrieval as part of the adjudication process.

Having an understanding of where your time is going is just as essential as understanding where your money is going. The CLM Advisors recently completed the largest survey in the industry with the intention of finding out exactly how much time (and thereby money) was going into the clerical task of record retrieval.