A thorough assessment of where your time is going is the first step in improving your overall productivity. Unfortunately, the vast majority of insurers do not track the amount of time that their adjusters spend retrieving records during the claims process. And more often than not, the claims require some sort of protected records retrieval as part of the adjudication process.

Having an understanding of where your time is going is just as essential as understanding where your money is going. The CLM Advisors recently completed the largest survey in the industry with the intention of finding out exactly how much time (and thereby money) was going into the clerical task of record retrieval.

From Small Plaintiff Firms to large corporations, our users have come to expect great things from our retrieval services. We’ve spent years building up a reputation as a extremely knowledgeable, reliable and expeditious service provider of Record Retrieval services.

In the July 2015 Edition of Claims Magazine, Fig Gungor published a column "You've Been Served: How to Process Subpoenas for Claims Files" advising claims professionals how to best respond to record subpoenas. 

Using a subpoena to gather records or information is a very powerful process that will demand the attention of the custodian. The piece was full of sound advice, discussed the pros & cons of establishing a formalized system to manage workflow as well as practical steps necessary to comply with the court order.

The most recent issue of Claims Litigation Management Magazine the article "State of the Union" (Smith, Taylor & Javadizah, Shaheene) featured some great insights regarding the collective claims litigation leadership perspective on vendor selection, both panel law firms & core litigation support providers.

The article highlights some important trends:

• There is a growing consensus that claims & claims inventories are on the rise.
• Evidence suggests that the rising inventories in some organizations may be a result of difficulties in the pre-litigation stage.
• Trends indicate that insurance executives are looking to reduce the size of their outside panel because they feel staff counsel can be more efficient.
• More companies are reporting taking ownership of the procurement of litigation support services (rather than leave these decisions to staff or panel counsel.)

 Yet.....Costs are still rising?